Understanding Indonesian Citizen's Continuance Intention to Use Mobile-based Smart City: A Perspective of Modified Expectation Confirmation Model (M-ECM)

Smart City is an interactive ICT-based urban governance framework that is meant to be capable of managing regional resources in an effective and quite well-coordinated manner. The design of smart cities is intended to adapt to the increasingly complex and multi-problems of urban governance. However, several significant issues occur in smart city development, consist of the lack of skilled human resource factors, inefficient ICT governance and policies, lack of government dedication, and low participation or involvement of the community and stakeholders in using smart applications city. Some cities have started implementing mobile-based smart city service applications, but the contribution and commitment of the community and stakeholders are still very low. This study aims to review the sustainability of the intents of the community and stakeholders in using mobile-based smart city service applications. The research method used is the Expectation Confirmation Model (ECM), which is modified by the theory in the Technology Acceptance Model (TAM) also to measure the acceptance of information technology. Data collection was conducted on 176 respondents using mobile city-based smart city service applications. Data analysis was performed using AMOS software version 24.0. The research findings indicate that there is a reliable and essential correlation between several parameters in the proposed model. This research contributes to the submission of models in the study of technology adoption and acceptance and confirmation of the model. This study suggests that policymakers and policymakers pay more attention to important issues that impact the security of consumer expectations through the usage of mobile smart city services.