Usability analysis of indoor map application in a shopping centre

Although indoor navigation is still new in Indonesia, its future development is very promising. Similar to the outdoor one, the indoor navigation technology provides several important functions to support route and landmark findings. Furthermore, there is also a need that indoor navigation can support the public safety especially during disaster evacuation process in a building. It is a common that the indoor navigation technologies are built as applications where users can access this technology using their smartphones, tablets, or personal computers. Therefore, a usability analysis is important to ensure the indoor navigation applications can be operated by users with highest functionality. Among several indoor map applications which were available in the market, this study chose to analyse indoor Google Maps due to its availability and popularity in Indonesia. The experiments to test indoor Google Maps was conducted in one of the biggest shopping centre building in Surabaya, Indonesia. The usability was measured by employing System Usability Scale (SUS) questionnaire. The result showed that the SUS score of indoor Google Maps was below the average score of other cellular applications to indicate the users still had high difficulty in operating and learning the features of indoor Google Maps.