TY - GEN
T1 - Usability Characteristics Evaluation on Food Delivery Service Applications using ISO/IEC 25010 Quality Model
AU - Bimantara, I. Made Satria
AU - Rochimah, Siti
N1 - Publisher Copyright:
© 2023 IEEE.
PY - 2023
Y1 - 2023
N2 - The usability aspect of the food delivery service application is important for application developers to pay attention to so that it is easier for users to use. This study evaluates the usability characteristics of the 3 food delivery services applications using the ISO/IEC 25010 which has never been studied before. Six sub-characteristics are used to measure usability using a CSUQ-based questionnaire with 18 question items. The AHP method is used to weigh each sub-characteristic based on the answers from the 108 respondents involved. The GoFood, GrabFood and ShopeeFood applications each received usability scores of 84.08%, 82.45% and 79.50%. The GoFood and GrabFood applications are included in the Very Feasible category, while the ShopeeFood application is included in the Feasible category. The user error protection sub-characteristic needs to be considered by the three applications to obtain a score above 80%. It is suggested that the ShopeeFood application can improve the sub-characteristics of appropriateness recognition and user interface aesthetics so that it is expected to obtain a usability score above 80%.
AB - The usability aspect of the food delivery service application is important for application developers to pay attention to so that it is easier for users to use. This study evaluates the usability characteristics of the 3 food delivery services applications using the ISO/IEC 25010 which has never been studied before. Six sub-characteristics are used to measure usability using a CSUQ-based questionnaire with 18 question items. The AHP method is used to weigh each sub-characteristic based on the answers from the 108 respondents involved. The GoFood, GrabFood and ShopeeFood applications each received usability scores of 84.08%, 82.45% and 79.50%. The GoFood and GrabFood applications are included in the Very Feasible category, while the ShopeeFood application is included in the Feasible category. The user error protection sub-characteristic needs to be considered by the three applications to obtain a score above 80%. It is suggested that the ShopeeFood application can improve the sub-characteristics of appropriateness recognition and user interface aesthetics so that it is expected to obtain a usability score above 80%.
KW - ISO/IEC 25010
KW - food delivery services application
KW - software quality model
KW - usability
UR - http://www.scopus.com/inward/record.url?scp=85180370548&partnerID=8YFLogxK
U2 - 10.1109/ICTS58770.2023.10330853
DO - 10.1109/ICTS58770.2023.10330853
M3 - Conference contribution
AN - SCOPUS:85180370548
T3 - 2023 14th International Conference on Information and Communication Technology and System, ICTS 2023
SP - 1
EP - 6
BT - 2023 14th International Conference on Information and Communication Technology and System, ICTS 2023
PB - Institute of Electrical and Electronics Engineers Inc.
T2 - 14th International Conference on Information and Communication Technology and System, ICTS 2023
Y2 - 4 October 2023 through 5 October 2023
ER -