TY - GEN
T1 - Usability Evaluation of Communication Tools Used as Remote Support in Machine Service Industry
T2 - 6th International Conference on Computers in Management and Business, ICCMB 2023
AU - Flame, Roland Ross F.
AU - Prasetyo, Yogi Tri
AU - Nadlifatin, Reny
AU - Ayuwati, Irene Dyah
AU - Persada, Satria Fadil
AU - Chuenyindee, Thanatorn
N1 - Publisher Copyright:
© 2023 ACM.
PY - 2023/1/13
Y1 - 2023/1/13
N2 - Due to pandemic Covid-19, there is an increase and rough transition into remote work. Communication tools/platforms are softwares used by industries to facilitate different functionalities like remote technical support and communication. Especially for service industries, coordinators and engineers adapted on using these tools to support internal and external communications. For a certain machine service company, Skype and Microsoft Teams are the main communication tools used. The objective of this study is to determine the usability/user experience of these tools of engineers and coordinators on their daily activities. System Usability Scale were used to evaluate their user experience. As interpreted using the Curved Grading Scale, only the use of Microsoft Teams of Coordinators is graded as D, and the rest are graded as F. Based on the results on the user experience of coordinators and engineers using platforms Microsoft Teams and Skype, the low scores show that they are struggling with the usability of these tools due to drastic change and adaptability and limitation of activities that these tools can only perform.
AB - Due to pandemic Covid-19, there is an increase and rough transition into remote work. Communication tools/platforms are softwares used by industries to facilitate different functionalities like remote technical support and communication. Especially for service industries, coordinators and engineers adapted on using these tools to support internal and external communications. For a certain machine service company, Skype and Microsoft Teams are the main communication tools used. The objective of this study is to determine the usability/user experience of these tools of engineers and coordinators on their daily activities. System Usability Scale were used to evaluate their user experience. As interpreted using the Curved Grading Scale, only the use of Microsoft Teams of Coordinators is graded as D, and the rest are graded as F. Based on the results on the user experience of coordinators and engineers using platforms Microsoft Teams and Skype, the low scores show that they are struggling with the usability of these tools due to drastic change and adaptability and limitation of activities that these tools can only perform.
KW - Covid-19
KW - Microsoft Teams
KW - Remote Work
KW - SUS
KW - Skype
KW - Usability
KW - User Experience
UR - http://www.scopus.com/inward/record.url?scp=85166293282&partnerID=8YFLogxK
U2 - 10.1145/3584816.3584834
DO - 10.1145/3584816.3584834
M3 - Conference contribution
AN - SCOPUS:85166293282
T3 - ACM International Conference Proceeding Series
SP - 117
EP - 121
BT - Proceedings of the 2023 6th International Conference on Computers in Management and Business, ICCMB 2023
PB - Association for Computing Machinery
Y2 - 13 January 2023 through 15 January 2023
ER -