User Interface and Usability Assessment of mobile- based Smart City using Webqual 4.0 Approach: an insight of Madura Island Districts

User Interface and Usability is one of the essential factors that must be well-thought-out in designing and implementing mobile-based smart city services. This is done to ensure the usability and convenience aspects of the system to be carried out by clients in using smart city services. However, the application of smart city services still does not pay much attention to user interface and usability factors, affecting mobile-based smart city services to be inaccessible and causes user motivation to use the system to become very low. This study aims to conduct an assessment of mobile-based smart city services as of the perspective of stakeholders of smart city service users. The method used in this study is WEBQUAL 4.0, with data collection using stratified random sampling conducted on 328 stakeholder respondents who use mobile-based smart city services. Data analysis was performed with the help of AMOS software version 23.0. The result is a significant correlation between the variables in the Webqual model. This research contributes to the confirmation of modelling in the study of technology adoption in mobile-based smart cities and offers references to the government to give more thought to the factors that are important in the realization of smart city adoption.