Workload analysis in a university maintenance division

Ratna Sari Dewi*, Arief Rahman, Retno Dwi Astuti

*Corresponding author for this work

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)


Similar to its industrial counterpart, a maintenance division of a university has an important role to guarantee the sustainability of all teaching, research, and administrative activities. Institut Teknologi Sepuluh Nopember (ITS) is one of largest public universities in Indonesia with more than 17 thousand student bodies and 32 departments (academic units). To support the university daily activities, a maintenance division was established. The Maintenance Division of the university consists of two sections, i.e. Equipment Maintenance Section and Facility Maintenance Section. The Equipment Maintenance Section is responsible on maintaining education and research facilities, while the Facility Maintenance Section has more diverse jobs, such as asset and equipment registration, room/vehicle allocations and scheduling, also general administration in the Maintenance Division. For upholding the productivity of the Maintenance Division, the workload of each technician and staff should be carefully managed by avoiding both overload and underload conditions. This study aimed to analyze current technician and staff workload in both sections of the Maintenance Division by employing work sampling method. This study showed that the workload of the ITS Maintenance Division was considered as low to suggest for reducing the number of employees, designing more efficient work procedures, and conducting job enlargement. These results will be beneficial for improving the current working system at ITS Maintenance Division as well as demonstrating the workload analysis at a university which is still less frequently conducted compared to in industries.

Original languageEnglish
Pages (from-to)685-691
Number of pages7
JournalIndustrial Engineering and Management Systems
Issue number4
Publication statusPublished - Dec 2019


  • Administrative Jobs
  • Technicians
  • Work Sampling


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